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Telecom Call Center Application

(Summary description)At present, Call Center is widely used in telecommunications, financial securities, power, postal, and other industries. With the development of CTI (Computer Telephone Integration) technology, especially the introduction of IVR (Automatic Voice Response System), call center develops rapidly, the scale of its business is growing, and its business is becoming more and more complex. Consequently, the management of call center is facing more and more challenges. Many challenges.

Telecom Call Center Application

(Summary description)At present, Call Center is widely used in telecommunications, financial securities, power, postal, and other industries. With the development of CTI (Computer Telephone Integration) technology, especially the introduction of IVR (Automatic Voice Response System), call center develops rapidly, the scale of its business is growing, and its business is becoming more and more complex. Consequently, the management of call center is facing more and more challenges. Many challenges.

Information
N Project Background
 
At present, Call Center is widely used in telecommunications, financial securities, power, postal, and other industries. With the development of CTI (Computer Telephone Integration) technology, especially the introduction of IVR (Automatic Voice Response System), call center develops rapidly, the scale of its business is growing, and its business is becoming more and more complex. Consequently, the management of call center is facing more and more challenges. Many challenges.
 
In the current increasingly fierce market competition, enterprise users expect more direct, effective and seamless communication. Assist enterprises to effectively improve service quality and strengthen sales performance. Through secure IP connections, customers can reach their employees anytime, anywhere, which greatly reduces the response and communication time.
 
 
N Project Requirements
 
Improving the Service Quality of Enterprises
 
Creating and Promoting the Brand Advantage of Enterprises
 
To optimize the service flow of enterprises
 
Customers can access professional consultation and business acceptance at any time.
 
How to Reduce the Service Cost of Enterprises
 
Promoting the Level of Enterprise Informatization
 
N Application Scheme
 
Topological Graph of U Scheme

so

 

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