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Government Service Hotline Solutions (Government/Organs/Organizations)
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Government Service Hotline Solutions (Government/Organs/Organizations)

(Summary description)Relevant opinions and suggestions on the hot and difficult issues in social life that need to be solved by the government; opinions and suggestions on the reform and opening up, economic construction, social construction, cultural construction, urban construction and management of the city; advice, opinions and suggestions on the responsibilities, procedures and policies of various government departments; and efficiency and style of work Complaints about honesty and self-discipline; opinions and suggestions on government work; various kinds of help-seeking from citizens, etc. Business classification According to the content of the letter, it can be divided into four categories: consultation, complaint, help and suggestion. Communication function It can realize the functions of caller elastic screen, caller information management, call recording, telephone transfer, tripartite calls, recording, monitoring, strong plug-in, strong disassembly, telephone conference, automatic outcall, click dial-up and so on. Value-added function Seamless docking with the website system, while supporting the integration of web call, website message, mailbox, fax and other communication functions; Expanding demand It can be extended smoothly in the future. Scheme Implementation Description 1. Citizen landlines and mobile phones access the call center platform through the PSTN network of local telecommunications, and then enter the hotline system. 2. Citizen SMS accesses the call center platform through SMS cat or SMS gateway, and then enters the hotline system. 3. Citizen E-mail accesses the web server through Internet network, then accesses the call center platform through the web server, and then enters the hotline system. 4. Hotline staff through the "government service hotline management system" will receive the letters, eliminate the non-admissible range of "letters", and classify the acceptance letters and deal with them accordingly, at the same time, the "letters" into the processing response process. 5. The relevant responsible units of the government service hotline work together through the "government service hotline management system" to receive "letters". 6. The Hotline Call Reception Center of the Open Government Office receives the advice, complaints, help and suggestions from the callers. Responsible for the inspection and guidance of all kinds of letters handed over, transferred, urged and supervised.

Government Service Hotline Solutions (Government/Organs/Organizations)

(Summary description)Relevant opinions and suggestions on the hot and difficult issues in social life that need to be solved by the government; opinions and suggestions on the reform and opening up, economic construction, social construction, cultural construction, urban construction and management of the city; advice, opinions and suggestions on the responsibilities, procedures and policies of various government departments; and efficiency and style of work Complaints about honesty and self-discipline; opinions and suggestions on government work; various kinds of help-seeking from citizens, etc.





Business classification

According to the content of the letter, it can be divided into four categories: consultation, complaint, help and suggestion.

Communication function

It can realize the functions of caller elastic screen, caller information management, call recording, telephone transfer, tripartite calls, recording, monitoring, strong plug-in, strong disassembly, telephone conference, automatic outcall, click dial-up and so on.

Value-added function

Seamless docking with the website system, while supporting the integration of web call, website message, mailbox, fax and other communication functions;

Expanding demand

It can be extended smoothly in the future.

Scheme Implementation Description

1. Citizen landlines and mobile phones access the call center platform through the PSTN network of local telecommunications, and then enter the hotline system.

2. Citizen SMS accesses the call center platform through SMS cat or SMS gateway, and then enters the hotline system.

3. Citizen E-mail accesses the web server through Internet network, then accesses the call center platform through the web server, and then enters the hotline system.

4. Hotline staff through the "government service hotline management system" will receive the letters, eliminate the non-admissible range of "letters", and classify the acceptance letters and deal with them accordingly, at the same time, the "letters" into the processing response process.

5. The relevant responsible units of the government service hotline work together through the "government service hotline management system" to receive "letters".

6. The Hotline Call Reception Center of the Open Government Office receives the advice, complaints, help and suggestions from the callers.

Responsible for the inspection and guidance of all kinds of letters handed over, transferred, urged and supervised.

Information

Relevant opinions and suggestions on the hot and difficult issues in social life that need to be solved by the government; opinions and suggestions on the reform and opening up, economic construction, social construction, cultural construction, urban construction and management of the city; advice, opinions and suggestions on the responsibilities, procedures and policies of various government departments; and efficiency and style of work Complaints about honesty and self-discipline; opinions and suggestions on government work; various kinds of help-seeking from citizens, etc. Business classification According to the content of the letter, it can be divided into four categories: consultation, complaint, help and suggestion. Communication function It can realize the functions of caller elastic screen, caller information management, call recording, telephone transfer, tripartite calls, recording, monitoring, strong plug-in, strong disassembly, telephone conference, automatic outcall, click dial-up and so on. Value-added function Seamless docking with the website system, while supporting the integration of web call, website message, mailbox, fax and other communication functions; Expanding demand It can be extended smoothly in the future. Scheme Implementation Description 1. Citizen landlines and mobile phones access the call center platform through the PSTN network of local telecommunications, and then enter the hotline system. 2. Citizen SMS accesses the call center platform through SMS cat or SMS gateway, and then enters the hotline system. 3. Citizen E-mail accesses the web server through Internet network, then accesses the call center platform through the web server, and then enters the hotline system. 4. Hotline staff through the "government service hotline management system" will receive the letters, eliminate the non-admissible range of "letters", and classify the acceptance letters and deal with them accordingly, at the same time, the "letters" into the processing response process. 5. The relevant responsible units of the government service hotline work together through the "government service hotline management system" to receive "letters". 6. The Hotline Call Reception Center of the Open Government Office receives the advice, complaints, help and suggestions from the callers. Responsible for the inspection and guidance of all kinds of letters handed over, transferred, urged and supervised.

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