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12345 Hotline System
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12345 Hotline System

(Summary description)12345 hotline system is a very important government information construction project in the construction of smart city. Through 12345 comprehensive service platform, the government has integrated all the public security, taxation, industry and commerce, urban management, water, electricity, medical and other units and departments providing services for the public to provide a variety of services for the masses. The broad masses can solve all the projects that need government services only through 12345 hotline. The main functions are: receiving, transferring (transferring) the masses through 12345 hotline to consult, seek help, criticize, complain, report and make suggestions to the government, so that the matters reflected by the masses can be 

12345 Hotline System

(Summary description)12345 hotline system is a very important government information construction project in the construction of smart city. Through 12345 comprehensive service platform, the government has integrated all the public security, taxation, industry and commerce, urban management, water, electricity, medical and other units and departments providing services for the public to provide a variety of services for the masses. The broad masses can solve all the projects that need government services only through 12345 hotline. The main functions are: receiving, transferring (transferring) the masses through 12345 hotline to consult, seek help, criticize, complain, report and make suggestions to the government, so that the matters reflected by the masses can be 

Information
System introduction
12345 hotline system is a very important government information construction project in the construction of smart city. Through 12345 comprehensive service platform, the government has integrated all the public security, taxation, industry and commerce, urban management, water, electricity, medical and other units and departments providing services for the public to provide a variety of services for the masses. The broad masses can solve all the projects that need government services only through 12345 hotline. The main functions are: receiving, transferring (transferring) the masses through 12345 hotline to consult, seek help, criticize, complain, report and make suggestions to the government, so that the matters reflected by the masses can be managed, asked and handled by people, improving administrative efficiency and promoting each other. Various departments at all levels should change their work style and keep close ties between the Party and the government and the masses.
 
so
 
System characteristics
 
1. System positioning
 
12345 hotline system is a powerful, complex, intelligent and large-scale integrated service system.
 
2. Functional positioning
 
12345 hotline system has many functions, such as voice, fax, recording, short message, voice broadcasting, intelligent address book, communication dispatch command, telephone conference, work order generation and processing, event tracking and return visit, remote seat processing, information dissemination and collection, mobile terminal and so on. The system has powerful function, strong processing ability and high intelligence.
 
3. Service Orientation
 
12345 hotline system serves the public.
 
4. Scope of Service
 
"12345 hotline" is mainly responsible for receiving, receiving and classifying public consultation, help-seeking, criticism, complaints, prosecutions and suggestions on government public services.
 
 
 
Overall description of the system
 
The system mainly consists of three parts: mobile phone APP, call center function modules, 12345 hotline service website.
 
At present, the system uses E1 dual bureau to digital relay and dual routing to access the network system of telecom operators, realizing distributed networking, flexible networking, and suitable for multi-unit sharing core platform.
 
The main equipment of call center system can adopt redundant waste heat backup configuration to ensure the stability of the system. At the same time, it also provides reserved interfaces for related systems, and interfaces for video surveillance, videoconference, and personal dynamic information database to meet the needs of future communication development trends.
 
12345 Hotline System
 
12345 Mobile Client
 
Project Director: Song Liwei
 
Tel: 0577-56890000-50680
 
QQ: 2880893581

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