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Enterprise Customer Service Call Center Solution
Enterprise Customer Service Call Center Solution
Enterprise Customer Service Call Center Solution
Time of issue : 2019-05-27 17:39:00
I What does Customer Service Center mean? Customer service center is a rich concept, also known as Call Center or Telemarketing, which is one of the means to improve the comprehensive competitiveness of modern enterprises. Its real meaning should be: based on CTI technology, make full use of the integration of multiple functions of communication network and computer network, and integrate with enterprises as a whole integrated letter. Information service system. I Why do business customers lose? What do traditional industries rely on to retain old customers and attract new ones? Why do competitors seem to know more and more about customers?
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I What does Customer Service Center mean? Customer service center is a rich concept, also known as Call Center or Telemarketing, which is one of the means to improve the comprehensive competitiveness of modern enterprises. Its real meaning should be: based on CTI technology, make full use of the integration of multiple functions of communication network and computer network, and integrate with enterprises as a whole integrated letter. Information service system. I Why do business customers lose? What do traditional industries rely on to retain old customers and attract new ones? Why do competitors seem to know more and more about customers?
Auto Out Call Solution (Marketing)
Auto Out Call Solution (Marketing)
Auto Out Call Solution (Marketing)
Time of issue : 2019-05-27 17:35:00
First, system background: Telephone is an indispensable business tool for any company. Whether the company's marketing is through traditional media or through the network, television, mobile phone and other new media, customers ultimately need to know the company by telephone to solve the actual situation. The traditional enterprise telephone marketing is to use ordinary telephone, the salesman dials one by one, the work is complex and inefficient. How to make customers know more about the company by telephone? How to improve customer service by telephone and enhance customer's trust in enterprises? How to improve the efficiency of telephone sales? At present, multinational enterprises
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First, system background: Telephone is an indispensable business tool for any company. Whether the company's marketing is through traditional media or through the network, television, mobile phone and other new media, customers ultimately need to know the company by telephone to solve the actual situation. The traditional enterprise telephone marketing is to use ordinary telephone, the salesman dials one by one, the work is complex and inefficient. How to make customers know more about the company by telephone? How to improve customer service by telephone and enhance customer's trust in enterprises? How to improve the efficiency of telephone sales? At present, multinational enterprises
12345 Hotline System
12345 Hotline System
12345 Hotline System
Time of issue : 2019-05-27 17:28:00
12345 hotline system is a very important government information construction project in the construction of smart city. Through 12345 comprehensive service platform, the government has integrated all the public security, taxation, industry and commerce, urban management, water, electricity, medical and other units and departments providing services for the public to provide a variety of services for the masses. The broad masses can solve all the projects that need government services only through 12345 hotline. The main functions are: receiving, transferring (transferring) the masses through 12345 hotline to consult, seek help, criticize, complain, report and make suggestions to the government, so that the matters reflected by the masses can be
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12345 hotline system is a very important government information construction project in the construction of smart city. Through 12345 comprehensive service platform, the government has integrated all the public security, taxation, industry and commerce, urban management, water, electricity, medical and other units and departments providing services for the public to provide a variety of services for the masses. The broad masses can solve all the projects that need government services only through 12345 hotline. The main functions are: receiving, transferring (transferring) the masses through 12345 hotline to consult, seek help, criticize, complain, report and make suggestions to the government, so that the matters reflected by the masses can be
Financial Industry Solutions (Banking/Finance/Insurance)
Financial Industry Solutions (Banking/Finance/Insurance)
Financial Industry Solutions (Banking/Finance/Insurance)
Time of issue : 2019-05-27 17:25:00
the construction of call center system is aimed at improving team efficiency, the most direct manifestation of efficiency is the number of effective calls per day of salesmen. The more effective the number of calls a salesman can make every day, the higher the probability of ordering to a certain extent. According to relevant statistics, the investment managers of private equity funds call up to 800 every day, which shows that the financial industry employees are under great pressure. On the other hand, it also shows the importance of efficiency to financial enterprises.
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the construction of call center system is aimed at improving team efficiency, the most direct manifestation of efficiency is the number of effective calls per day of salesmen. The more effective the number of calls a salesman can make every day, the higher the probability of ordering to a certain extent. According to relevant statistics, the investment managers of private equity funds call up to 800 every day, which shows that the financial industry employees are under great pressure. On the other hand, it also shows the importance of efficiency to financial enterprises.
Government Service Hotline Solutions (Government/Organs/Organizations)
Government Service Hotline Solutions (Government/Organs/Organizations)
Government Service Hotline Solutions (Government/Organs/Organizations)
Time of issue : 2019-05-27 17:24:00
Relevant opinions and suggestions on the hot and difficult issues in social life that need to be solved by the government; opinions and suggestions on the reform and opening up, economic construction, social construction, cultural construction, urban construction and management of the city; advice, opinions and suggestions on the responsibilities, procedures and policies of various government departments; and efficiency and style of work Complaints about honesty and self-discipline; opinions and suggestions on government work; various kinds of help-seeking from citizens, etc.





Business classification

According to the content of the letter, it can be divided into four categories: consultation, complaint, help and suggestion.

Communication function

It can realize the functions of caller elastic screen, caller information management, call recording, telephone transfer, tripartite calls, recording, monitoring, strong plug-in, strong disassembly, telephone conference, automatic outcall, click dial-up and so on.

Value-added function

Seamless docking with the website system, while supporting the integration of web call, website message, mailbox, fax and other communication functions;

Expanding demand

It can be extended smoothly in the future.

Scheme Implementation Description

1. Citizen landlines and mobile phones access the call center platform through the PSTN network of local telecommunications, and then enter the hotline system.

2. Citizen SMS accesses the call center platform through SMS cat or SMS gateway, and then enters the hotline system.

3. Citizen E-mail accesses the web server through Internet network, then accesses the call center platform through the web server, and then enters the hotline system.

4. Hotline staff through the "government service hotline management system" will receive the letters, eliminate the non-admissible range of "letters", and classify the acceptance letters and deal with them accordingly, at the same time, the "letters" into the processing response process.

5. The relevant responsible units of the government service hotline work together through the "government service hotline management system" to receive "letters".

6. The Hotline Call Reception Center of the Open Government Office receives the advice, complaints, help and suggestions from the callers.

Responsible for the inspection and guidance of all kinds of letters handed over, transferred, urged and supervised.
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Relevant opinions and suggestions on the hot and difficult issues in social life that need to be solved by the government; opinions and suggestions on the reform and opening up, economic construction, social construction, cultural construction, urban construction and management of the city; advice, opinions and suggestions on the responsibilities, procedures and policies of various government departments; and efficiency and style of work Complaints about honesty and self-discipline; opinions and suggestions on government work; various kinds of help-seeking from citizens, etc.





Business classification

According to the content of the letter, it can be divided into four categories: consultation, complaint, help and suggestion.

Communication function

It can realize the functions of caller elastic screen, caller information management, call recording, telephone transfer, tripartite calls, recording, monitoring, strong plug-in, strong disassembly, telephone conference, automatic outcall, click dial-up and so on.

Value-added function

Seamless docking with the website system, while supporting the integration of web call, website message, mailbox, fax and other communication functions;

Expanding demand

It can be extended smoothly in the future.

Scheme Implementation Description

1. Citizen landlines and mobile phones access the call center platform through the PSTN network of local telecommunications, and then enter the hotline system.

2. Citizen SMS accesses the call center platform through SMS cat or SMS gateway, and then enters the hotline system.

3. Citizen E-mail accesses the web server through Internet network, then accesses the call center platform through the web server, and then enters the hotline system.

4. Hotline staff through the "government service hotline management system" will receive the letters, eliminate the non-admissible range of "letters", and classify the acceptance letters and deal with them accordingly, at the same time, the "letters" into the processing response process.

5. The relevant responsible units of the government service hotline work together through the "government service hotline management system" to receive "letters".

6. The Hotline Call Reception Center of the Open Government Office receives the advice, complaints, help and suggestions from the callers.

Responsible for the inspection and guidance of all kinds of letters handed over, transferred, urged and supervised.
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4001 700 700
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0086-577-56890000

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