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Enterprise Customer Service Call Center Solution

Time of issue : 2019-05-27 17:39:00
Auto Out Call Solution (Marketing)

Time of issue : 2019-05-27 17:35:00
12345 Hotline System

Time of issue : 2019-05-27 17:28:00
Financial Industry Solutions (Banking/Finance/Insurance)

Time of issue : 2019-05-27 17:25:00
Government Service Hotline Solutions (Government/Organs/Organizations)

Time of issue : 2019-05-27 17:24:00
Business classification
According to the content of the letter, it can be divided into four categories: consultation, complaint, help and suggestion.
Communication function
It can realize the functions of caller elastic screen, caller information management, call recording, telephone transfer, tripartite calls, recording, monitoring, strong plug-in, strong disassembly, telephone conference, automatic outcall, click dial-up and so on.
Value-added function
Seamless docking with the website system, while supporting the integration of web call, website message, mailbox, fax and other communication functions;
Expanding demand
It can be extended smoothly in the future.
Scheme Implementation Description
1. Citizen landlines and mobile phones access the call center platform through the PSTN network of local telecommunications, and then enter the hotline system.
2. Citizen SMS accesses the call center platform through SMS cat or SMS gateway, and then enters the hotline system.
3. Citizen E-mail accesses the web server through Internet network, then accesses the call center platform through the web server, and then enters the hotline system.
4. Hotline staff through the "government service hotline management system" will receive the letters, eliminate the non-admissible range of "letters", and classify the acceptance letters and deal with them accordingly, at the same time, the "letters" into the processing response process.
5. The relevant responsible units of the government service hotline work together through the "government service hotline management system" to receive "letters".
6. The Hotline Call Reception Center of the Open Government Office receives the advice, complaints, help and suggestions from the callers.
Responsible for the inspection and guidance of all kinds of letters handed over, transferred, urged and supervised.
Business classification
According to the content of the letter, it can be divided into four categories: consultation, complaint, help and suggestion.
Communication function
It can realize the functions of caller elastic screen, caller information management, call recording, telephone transfer, tripartite calls, recording, monitoring, strong plug-in, strong disassembly, telephone conference, automatic outcall, click dial-up and so on.
Value-added function
Seamless docking with the website system, while supporting the integration of web call, website message, mailbox, fax and other communication functions;
Expanding demand
It can be extended smoothly in the future.
Scheme Implementation Description
1. Citizen landlines and mobile phones access the call center platform through the PSTN network of local telecommunications, and then enter the hotline system.
2. Citizen SMS accesses the call center platform through SMS cat or SMS gateway, and then enters the hotline system.
3. Citizen E-mail accesses the web server through Internet network, then accesses the call center platform through the web server, and then enters the hotline system.
4. Hotline staff through the "government service hotline management system" will receive the letters, eliminate the non-admissible range of "letters", and classify the acceptance letters and deal with them accordingly, at the same time, the "letters" into the processing response process.
5. The relevant responsible units of the government service hotline work together through the "government service hotline management system" to receive "letters".
6. The Hotline Call Reception Center of the Open Government Office receives the advice, complaints, help and suggestions from the callers.
Responsible for the inspection and guidance of all kinds of letters handed over, transferred, urged and supervised.
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